Delete your account
This page explains how to delete your OmniaLife or CaddieIQ™ account (or your account on any other Omnivia Apps product that has account-based sign-in) and the data associated with it. OmniaLife and CaddieIQ share one sign-in system, so if you use the same sign-in for both, it is one account and deleting it deletes it for both. Two routes are provided: an instant in-app option, and a manual email request for people who can no longer access the app.
- Easiest path: open the app → Settings → Account → Delete my account (OmniaLife) or Delete Account (CaddieIQ). Instant, no email needed.
- Can't access the app? Email omniviaapps@gmail.com with subject "Delete my account". We’ll action it within 7 days.
- Deletion is immediate from our live systems, and permanent — it cannot be undone. Copies in backups are cleared within 30 days.
- Your local data on the device (notes, rounds, shots, swing videos, etc.) is separate — uninstall the app or use Clear All Data (OmniaLife) or Remove All Data (CaddieIQ) in Settings to wipe that.
1. Delete from inside the app (recommended)
OmniaLife (iPhone and Android):
- Open OmniaLife and tap Settings.
- In the Account section, tap Delete my account.
- Read what will be deleted, type DELETE and tap Delete account.
- Confirm it is you with Apple or Google when asked.
Your account and everything stored online with it are deleted from our live systems straight away, and you are signed out. If you used Sign in with Apple, OmniaLife’s link to your Apple ID is revoked too. Notes on the phone stay until you clear them.
MoCaddieIQ™ (if you made an account to share with a coach):
- Open MoCaddieIQ and tap Profile, then Coaching.
- Tap the ⋮ menu and choose Delete my account, then confirm.
Every coach link ends and your account, sessions, rounds, coach notes and plans, swing motion and sign-in are deleted straight away. For a coach, their invites and every pupil they recorded are deleted too. Swings saved on the phone stay until you use Profile → Privacy → Delete all my data or uninstall the app.
CaddieIQ and other apps with account sign-in:
- Open the app on your phone.
- Tap Settings (the gear icon).
- Scroll to the Account section and expand it.
- Tap Delete Account.
- Confirm in the dialog (it explains what will be removed).
Your account is deleted from our live systems straight away. You’ll be signed out, and the account cannot be recovered.
2. Request deletion by email (alternative)
If you’ve uninstalled the app, lost access to your sign-in method, or simply prefer to ask us directly, send an email:
Email us to delete your account
The email should include:
- Which app the account is on (e.g. CaddieIQ, OmniaLife, etc.)
- The email address you signed in with
- Optional: a reason or feedback — helps us improve, but not required
We’ll verify the request comes from the account holder (typically by replying from the same email), then action the deletion. Target turnaround: 7 days. We will email you to confirm once it’s done.
3. What gets deleted
When your account is deleted, the following is removed from our live systems immediately, and from backups within 30 days:
| Data | Where it lives | What happens on deletion |
|---|---|---|
| OmniaLife synced notes and items | Your online account | Deleted — every synced note, journal entry, reminder, to-do, project and category |
| OmniaLife photos, PDFs and meeting recordings | Your online account | Deleted |
| Connected AI assistants (OmniaLife Connect) | Your online account | Deleted — the connections, their activity log and their access tokens, so no assistant can reach the account again |
| CaddieIQ backup (golf profile, bag, club distances) and rounds from the CaddieIQ watch app | Your online account | Deleted when the account is deleted from either app |
| Sign in with Apple link | Apple | Revoked when you delete from inside OmniaLife |
| Account record | Our sign-in service (run by Google) | Deleted — email, password, sign-in history, account creation date |
| Profile | Your online account | Deleted — email, name, profile photo, subscription status and end date |
| Subscription history | Apple App Store, Google Play, RevenueCat | Retained by Apple or Google Play for tax and billing audit purposes (their policy, not ours). Deleting your account does not cancel a subscription — cancel it in your Apple Account (Settings → your name → Subscriptions) or at play.google.com/store/account/subscriptions. |
| Local app data | Your device | Not affected by account deletion. Use Clear All Data (OmniaLife) or Remove All Data (CaddieIQ) in Settings, or uninstall the app, to wipe this. |
4. Partial data deletion (without deleting your account)
If you’d rather keep your account but remove specific data, use the in-app options:
- Settings → Remove All Data — wipes all locally stored content (rounds, swings, gapping, etc.) while keeping your account active. Useful if you want to reset and start over.
- Round History — swipe-to-delete individual rounds (CaddieIQ).
- Swing Analysis — delete saved swings one-by-one (CaddieIQ).
If you need a specific piece of data removed that isn’t covered by the in-app controls, email us at the address above and describe what you want deleted — we’ll action it within 7 days.
5. Retention of deleted account data
Deletion is immediate: once you confirm in the app (or once we action an email request), the data is removed from our live systems straight away. Copies may remain in encrypted backups, kept only for disaster recovery, for up to 30 days; after that they are cleared and the data is permanently unrecoverable.
The only data we may continue to hold beyond that point is anonymised, aggregated usage statistics (e.g. “X total users in May 2026”) that cannot be linked back to an individual.
6. Your rights
Under UK and EU GDPR you have the right to request:
- Access — a copy of the data we hold on you
- Rectification — correction of inaccurate data
- Erasure — deletion (this page)
- Portability — an export of your data
- Object to processing
Email omniviaapps@gmail.com with the subject “GDPR request” and we’ll respond within 30 days (typically much faster).
7. Contact
For deletion requests, GDPR enquiries, or anything else privacy-related:
- Email: omniviaapps@gmail.com
- For full details on what we collect and how we handle it, see our Privacy Policy.