Terms of Service

Last updated: 22 October 2026 · Effective: 22 October 2026

These Terms of Service ("Terms") govern your use of the mobile applications published by Omnivia Apps ("we", "us", "our") on the Apple App Store, the Google Play Store and any other app store, and the OmniaLife web app, including but not limited to CaddieIQ™, OmniaLife, Omnia Voice, Stillness, Neurovexa, MicroHabits, Drive Smart UK, TapMyScore, Cocktail Whisperer, Fridge Whisperer, and any future apps released under our developer account (each an "App").

By downloading, installing, or using an App, you agree to these Terms. If you do not agree, do not use the App.

1. Who we are

Omnivia Apps is the trading name of Omnivia Apps Ltd, a company registered in England and Wales (company number 16592193), registered office 4 Mallard Way, Porthcawl, CF36 3TQ, United Kingdom. We publish on the Apple App Store and the Google Play Store under the name “Omnivia Apps”. You can reach us at omniviaapps@gmail.com.

2. Licence to use the App

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for your own personal, non-commercial use.

You may not:

• Copy, modify, distribute, sell, or lease any part of the App.
• Reverse-engineer, decompile, or attempt to extract the source code of the App, except to the extent applicable law expressly permits despite this restriction.
• Remove or alter any copyright, trademark, or other proprietary notices.
• Use the App to build a competing product or service.
• Use the App in any way that violates applicable law, infringes third-party rights, or disrupts the App or our infrastructure.

3. Account

Some Apps use an account. CaddieIQ can be used as a guest, and an account keeps your golf profile, bag and club distances safe if you reinstall or change phone. OmniaLife works without one, and an account is only needed to sync between devices and the web app. OmniaLife offers Sign in with Apple or Google. CaddieIQ offers Google, or email and password, and on iPhone also Sign in with Apple. CaddieIQ and OmniaLife share one sign-in system, so using the same sign-in for both gives you one account. You are responsible for keeping your sign-in credentials secure. You must provide accurate information and update it if it changes.

You can delete your account at any time from inside the App (OmniaLife: Settings → Account → Delete my account; CaddieIQ: Settings → Account → Delete Account), or by following omnivia.uk/delete-account. This permanently removes the account and the data stored online with it. See our Privacy Policy for details on what data is stored and removed.

We may suspend or terminate your account if you breach these Terms, attempt to abuse the service, or use the App fraudulently. Where reasonable, we will give you notice and a chance to remedy the issue first.

4. Subscriptions and payment

4.1 Subscriptions

Some Apps offer optional paid subscriptions. CaddieIQ is free to use at the Starter level, with every feature unlocked for the first 7 days, and offers the Plus, Pro and Tour subscriptions. OmniaLife offers an optional Premium subscription. Other Apps may have their own subscriptions or be free of charge.

Current prices, and any introductory offer, are shown in the App and in the App Store or Google Play before you confirm a purchase. Prices are in your local currency and may vary by region.

4.2 Free trial

CaddieIQ: the 7-day free trial gives you access to every feature, with no charge during the trial period. To start the trial you do not need to enter payment details up-front. At the end of the trial you are not charged unless you have chosen a paid subscription; if you have not, the App carries on at the free Starter level and the paid features are no longer available. You can cancel the trial at any time before it ends with no charge.

Other Apps: where an App offers a free trial or introductory price, it moves to the standard subscription price at the end of the offer unless you cancel at least 24 hours before it ends. The terms of each offer are shown before you confirm.

4.3 Billing

Paid subscriptions are billed by the store you subscribed through: Apple (App Store) on iPhone and iPad, or Google Play on Android. By subscribing you authorise that store to charge your chosen payment method on a recurring basis (monthly or annually) at the price stated when you subscribed. Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.

On the App Store, payment is charged to your Apple Account when you confirm the purchase, and the renewal is charged within the 24 hours before the current period ends. Manage or cancel in your Apple Account settings (Settings → your name → Subscriptions). On Android, manage or cancel at play.google.com/store/account/subscriptions. Cancellation takes effect at the end of the current paid period — you keep access to paid features until then. We do not control the billing flow and never see your card details.

4.4 Price changes

We may change subscription prices for future billing periods. If we do, we will notify you in-app and by email (if you have given us an email address) at least 30 days before the change takes effect. You can cancel before the new price applies if you do not agree to it.

4.5 Refunds

Refunds for in-app subscriptions are handled by the store you paid through. For the App Store, request a refund at reportaproblem.apple.com; for Google Play, see support.google.com/googleplay/answer/2479637. Refund requests are decided by Apple or Google, not by us. We are happy to assist with a refund request where it is justified, but the final decision sits with the store.

If you are a consumer in the UK or EU, your statutory rights under the Consumer Rights Act 2015 (UK) and equivalent EU consumer-rights legislation are not affected by this clause.

4.6 What a subscription includes can change

The features included in each subscription may change over time. We may add features, move features between subscriptions, or retire features that no longer serve users. If we materially reduce the features available in a subscription you have already paid for, we will notify you and either restore the feature, offer an equivalent, or pro-rate a refund for the period affected.

5. Acceptable use

You agree not to:

• Use the App for any unlawful, harmful, or fraudulent purpose.
• Attempt to gain unauthorised access to other users’ accounts or to our backend systems.
• Use automated systems (bots, scrapers) to access the App.
• Resell, sublicense, or commercially exploit the App or any subscription you hold.
• Upload content that is illegal, abusive, harassing, defamatory, or infringes anyone’s rights.
• Interfere with or disrupt the App, its servers, or anyone’s use of the App.

6. AI features and on-course advice

You remain solely responsible for the decisions you make while playing, including club selection, swing decisions, course strategy, and your own safety. We do not guarantee that any AI-generated advice will improve your score, lower your handicap, or be correct in any specific situation. Golf is a complex game with many variables (wind, lie, ball position, your physical state) that no app can fully model.

Similar disclaimers apply to AI features in other Apps — for example, the AI-generated meeting summaries in Omnia Voice, AI document extraction, Ask answers, AI Coach briefings and meeting write-ups in OmniaLife, or AI suggestions in any other App. If you connect your own AI assistant to OmniaLife, what that assistant does with your notes is governed by its provider’s terms. These features are tools to assist you, not authoritative outputs to be relied upon without verification.

7. Course data, GPS, and third-party data

CaddieIQ uses third-party services for course mapping data (currently iGolf Connect) and for fallback course outlines (OpenStreetMap). We do our best to keep this data accurate, but:

• Course layouts change. A hole’s yardages, hazard positions, or tee boxes may be out of date.
• GPS accuracy on a phone is typically within 3–5 metres but can be worse near trees, buildings, or in poor signal areas.
• Camera-based features (lie scan, tree-height estimation, swing analysis) produce estimates, not measurements. Real-world accuracy varies with lighting, angle, and your camera hardware.

Use the App’s data as a strong indication, not as a definitive measurement. We are not responsible for shots, scores, or course strategy decisions made using imperfect data.

8. User content and intellectual property

8.1 Your content

You retain all rights to content you create in the App (rounds, notes, photos, voice recordings, swing videos, etc.). By using the App you grant us a limited, royalty-free licence to process that content on your device and via the third-party services described in our Privacy Policy (for example, sending a swing video to the Gemini API for AI analysis) solely to provide the App’s features to you.

8.2 Our content

All other content in the App — the software code, user-interface design, branding, logos, copy, training data, coaching content, AI prompts — is owned by Omnivia Apps or our licensors and is protected by copyright, trademark, and other laws. The licence in section 2 does not transfer any ownership to you.

8.3 Feedback

If you send us feedback, suggestions, or ideas about the App, we may use them without obligation to you. You confirm you have the right to share what you send us.

9. Disclaimers

To the maximum extent permitted by law, the App is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of data, uninterrupted availability, and that the App will be free from errors.

Nothing in this clause excludes or limits any rights you have as a consumer that cannot be excluded under applicable law (including under the UK Consumer Rights Act 2015).

10. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of business opportunity.
• Our total aggregate liability to you arising out of or in connection with the App or these Terms is limited to the greater of (a) the amount you have paid us for the App in the 12 months immediately before the event giving rise to liability, or (b) £50.

We do not exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold Omnivia Apps harmless from any claim, loss, or damage (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the App, your infringement of any third party’s rights, or any content you upload or transmit through the App.

12. Termination

You can stop using the App at any time. You can delete your account from inside the App (where applicable) or by uninstalling the App.

We may suspend or terminate your access to the App if you breach these Terms, fail to pay any subscription fees (where applicable), or for any other reason after giving you reasonable notice. On termination, the licence in section 2 ends and you must stop using the App. Sections that by their nature should survive termination — including sections 8, 9, 10, 11, 14, and 15 — will survive.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be notified in-app on next launch and, where you have given us an email address, by email at least 30 days before the change takes effect. Continued use of the App after a change takes effect is your acceptance of the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except that if you are a consumer in the European Union, the laws of your country of residence may give you additional consumer-protection rights that cannot be derogated from by these Terms, and you may bring proceedings in the courts of your country of residence.

If you have a complaint, please contact us first (section 17) and we will try to resolve it.

15. Miscellaneous

• Entire agreement. These Terms together with the Privacy Policy are the entire agreement between you and Omnivia Apps in relation to the App, and supersede any prior agreements.
• Severability. If any provision of these Terms is held unenforceable, the rest of the Terms remain in effect.
• No waiver. If we don’t enforce a right or provision in any specific instance, that doesn’t waive our right to enforce it later.
• Assignment. You may not transfer your rights under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms (for example, in connection with a merger, acquisition, or sale of assets) on reasonable notice to you.
• No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

16. Apps downloaded from the Apple App Store

If you got an App from Apple’s App Store, the following also apply, and take priority over anything else in these Terms where they conflict:

• These Terms are between you and Omnivia Apps Ltd only, not Apple. We, not Apple, are solely responsible for the App and its content.
• Your licence to use the App is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions. Apple’s standard Licensed Application End User License Agreement applies alongside these Terms.
• Apple has no obligation to provide maintenance or support for the App. Please contact us instead (section 17).
• If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation for the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility, to the extent these Terms do not exclude them.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a UK, US or EU government embargo or designated as a “terrorist supporting” country, and are not on any UK, US or EU list of prohibited or restricted parties.
• You must comply with any applicable third-party terms (for example your mobile network’s) when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of them Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

17. Contact

For questions about these Terms, subscription queries, or anything else:

• Email: omniviaapps@gmail.com
• Post: Omnivia Apps Ltd, 4 Mallard Way, Porthcawl, CF36 3TQ, United Kingdom
• Subject line: please include the App name (e.g. “CaddieIQ”) for prompt routing