Delete your account
This page explains how to delete your CaddieIQ account (or your account on any other Omnivia Apps product that has account-based sign-in) and the data associated with it. Two routes are provided: an instant in-app option, and a manual email request for people who can no longer access the app.
- Easiest path: open the app → Settings → Account → Delete Account. Instant, no email needed.
- Can't access the app? Email omniviaapps@gmail.com with subject "Delete my account". We’ll action it within 7 days.
- Deletion is permanent and cannot be undone.
- Your local data on the device (rounds, shots, swing videos, etc.) is separate — uninstall the app or use Settings → Remove All Data to wipe that.
1. Delete from inside the app (recommended)
All apps with account sign-in include a one-tap delete option in Settings:
- Open the app on your phone.
- Tap Settings (the gear icon).
- Scroll to the Account section and expand it.
- Tap Delete Account.
- Confirm in the dialog (it explains what will be removed).
The app immediately calls our servers to remove your account record. You’ll be signed out, and the account cannot be recovered.
2. Request deletion by email (alternative)
If you’ve uninstalled the app, lost access to your sign-in method, or simply prefer to ask us directly, send an email:
Email us to delete your account
The email should include:
- Which app the account is on (e.g. CaddieIQ, OmniaLife, etc.)
- The email address you signed in with
- Optional: a reason or feedback — helps us improve, but not required
We’ll verify the request comes from the account holder (typically by replying from the same email), then action the deletion. Target turnaround: 7 days. We will email you to confirm once it’s done.
3. What gets deleted
When your account is deleted, the following is permanently removed from our systems:
| Data | Where it lives | What happens on deletion |
|---|---|---|
| Account record | Firebase Authentication | Deleted — email, hashed password, sign-in history, account creation date |
| Profile document | Firestore users/{uid} doc |
Deleted — email, display name, profile photo URL, subscription tier, tier expiry |
| Subscription history | Google Play Billing / RevenueCat | Retained by Google Play for tax and billing audit purposes (Google’s policy, not ours). You can still cancel an active subscription at play.google.com/store/account/subscriptions. |
| Local app data | Your device (SQLite, SharedPreferences) | Not affected by account deletion. Use Settings → Remove All Data in the app, or uninstall the app, to wipe this. |
4. Partial data deletion (without deleting your account)
If you’d rather keep your account but remove specific data, use the in-app options:
- Settings → Remove All Data — wipes all locally stored content (rounds, swings, gapping, etc.) while keeping your account active. Useful if you want to reset and start over.
- Round History — swipe-to-delete individual rounds (CaddieIQ).
- Swing Analysis — delete saved swings one-by-one (CaddieIQ).
If you need a specific piece of data removed that isn’t covered by the in-app controls, email us at the address above and describe what you want deleted — we’ll action it within 7 days.
5. Retention of deleted account data
Once deletion is actioned, the data is removed immediately from our active systems. Backups are retained for up to 30 days in encrypted form for disaster recovery purposes, after which they are overwritten and the data is permanently unrecoverable.
The only data we may continue to hold beyond that point is anonymised, aggregated usage statistics (e.g. “X total users in May 2026”) that cannot be linked back to an individual.
6. Your rights
Under UK and EU GDPR you have the right to request:
- Access — a copy of the data we hold on you
- Rectification — correction of inaccurate data
- Erasure — deletion (this page)
- Portability — an export of your data
- Object to processing
Email omniviaapps@gmail.com with the subject “GDPR request” and we’ll respond within 30 days (typically much faster).
7. Contact
For deletion requests, GDPR enquiries, or anything else privacy-related:
- Email: omniviaapps@gmail.com
- For full details on what we collect and how we handle it, see our Privacy Policy.